It appears that BB&T’s national customer service number [ 1-800-226-5228 ] is currently down and has been for most of the morning. [3/13/2010]
The prerecorded message says this is due to issues with their phone provider.
We will let you know if we find out anymore information.

A Winston-Salem bank will pay $24,000 to settle a disability discrimination lawsuit brought by the U.S. Equal Employment Opportunity Commission (EEOC). Branch Banking and Trust (BB&T) is the nation’s 10th largest financial holding company.
The case involved a hearing-impaired employee who was denied a reasonable accommodation, which she was entitled to under the Americans with Disabilities [...]

LONDON (MarketWatch) — BB&T Corp. /quotes/comstock/13*!bbt/quotes/nls/bbt (BBT 27.81, +0.43, +1.57%) on Friday said fourth-quarter net income totaled $194 million, or 27 cents a share, down from $307 million, or 51 cents, in the same period the previous year. A survey of analysts by FactSet Research produced a consensus forecast for profit of 21 cents [...]

The national law firm of Lieff Cabraser Heimann & Bernstein, LLP is investigating the alleged practice by BB&T of allowing customers to make debit charges to their ATM, debit or check cards even when the customer has insufficient funds in their account. BB&T allegedly debits checks in order of the largest to smallest to increase the likelihood that customers will overdraw, and overdraw multiple times.