It appears that BB&T’s national customer service number [ 1-800-226-5228 ] is currently down and has been for most of the morning. [3/13/2010]
The prerecorded message says this is due to issues with their phone provider.
We will let you know if we find out anymore information.

The national law firm of Lieff Cabraser Heimann & Bernstein, LLP is investigating the alleged practice by BB&T of allowing customers to make debit charges to their ATM, debit or check cards even when the customer has insufficient funds in their account. BB&T allegedly debits checks in order of the largest to smallest to increase the likelihood that customers will overdraw, and overdraw multiple times.

BB&T Suit Continues
U.S. District Judge Claude M. Hilton has denied Branch Banking & Trust’s motion to dismiss a lawsuit by a Warrenton business.
The bank’s attorneys said in the motion that the plaintiff simply doesn’t have a case.
In an order issued July 16, however, Hilton said Closing Connection LLC “states a claim on which recovery may [...]

Alexandra Bogdanovic
Source: Fauquier Times-Democrat
A Warrenton business is suing Branch Banking and Trust Co. (BB&T) in federal court for negligence, breach of fiduciary duty and breach of contract.
Closing Connection, LLC., a Warrenton-based business, is listed as the plaintiff. John M. Cheatwood is the owner and managing member of the company.
Filed Jan. 5, Closing Connection is seeking [...]

Letter to BB&T regarding modification attempt since December 2008:
April 24, 2009
BB&T Loss Mitigation
P.O. Box 2067
Greenville, SC 29602-2067
(864)242-8422
gloria.smith@BBandT.com
Christine Konar
I am writing this letter to BB&T requesting pertinent information regarding my tentative modification. In the body of this letter there will be a summary of the contacts, content of them, subordinate’s in this forum, details discussed, and [...]